Help

Thornden Cloud allows staff and students secure, remote access to Thornden's School network.

Thornden Cloud is cross-platform and below are some instructions on how to get started with your iOS, Android or Windows device.

If you are having problems using Thornden Cloud, please see our troubleshoot section.

Choose your device


Apple Mac / iPad / Android

Thornden Cloud is also accessible from tablet devices such as iPad. Please be cautious however, as many of the applications we provide via Thornden Cloud are not natively design for touch input.

  • Dowload the Microsoft Remote Connection App from the App Store or Google Play Store.
  • Once downloaded, launch the app on your device. You will see the following display:
  • Press the + icon in the top, right corner.
  • Select Remote Resources
  • In the Email address or URL field type cloud.thornden.hants.sch.uk
  • In the User Account field type your school username.
  • Press the Find Feed in the top, right corner to start searching for the resources.
  • If everything is correct you will see a display like the following:
  • To start a connection to Thornden Cloud press the ApplicationDashboard.
The next time you wish to connect to Thornden Cloud simply launch the Microsoft Remote Connection app and press the Application Dashboard icon.

Windows

Windows devices can make use of the Remote Desktop App, built into the Operating System. If you are using a Windows device we recommend that you download the app as per the instuctions below.

  • Open up a web browser
Screenshot of the Download button
  • You will be asked if you want to Save or Open the file - click Save
  • By default, the cloud.rdp file will download to your Downloads folder
  • Navigate to your Downloads folder  and double click cloud.rpd
    • Optional - right click the cloud.rdp and "Send to" - Desktop. This will allow you to launch a connection to Thornden Cloud conveniently from your desktop.
  • Enter your domain user name and password when prompted.
  • The next time you wish to connect to Thornden Cloud simply double click the icon from the location where you save it to - no need to go to the website again.

Accessing your school documents

In order to access your documents, click on My Computer, located on the left hand menu:

Transfer a file from your local device to Thornden Cloud

  • On your Windows computer locate the file you wish to move into the Cloud
  • Right click on the file and select copy.
  • In the Thornden Cloud, browse to the folder you wish to place the copied file into.
  • Right click this location and select paste.

Transfer a file from Thornden Cloud to your local device

  • In the Thornden Cloud, locate the file you wish to move to your Windows Computer
  • Right click on the file and select copy.
  • In the local device, browse to the folder you wish to place the copied file into.
  • Right click this location and select paste.

Troubleshoot

Microsoft Word crashed while I was using Thornden Cloud and I hadn't saved my work.

We always advise users to ensure that they are saving regularly. This is the best way to avoid losing potential hours of work. However, Microsoft Word has been configured to perform a backup save every 5 mins. If Word crashed and becomes unresponsive:

  • attempt to close Word without logging out of Thornden Cloud.
  • If you are able to close Word you shoud now be able to restart it from the Hosted Applications screen.
  • Once Word has restarted you should see a Show Recovered Files, similiar to the image below:
Example of Word recovery
  • Click Show Recovered Files. This will open the last autosaved version on your document.
  • Make sure that you now save a permanent copy of your work!

Microsoft Word crashed and I had to logout of Thornden Cloud - I didn't save my work.

If you had to logout/close Thornden Cloud because it had become totally unresponsive;
  • try logging back in to Thornden Cloud and starting Word again - look for the Show Recovered Files option as outlined above.
  • If you don't see the option to Show Recovered Documents as above, then you need to visit IT Support who may be able to recover the document.
IT Support does not guarantee the recovery of unsaved, lost documents. Users are ultimately responsible for ensuring that their work is saved regularly. The process outlined above should be required only in "emergency" situations.

I am trying to print from Thornden Cloud to my local printer but my printer isn't listed.

Unfortunately, if your printer is not listed as a redirected printer when you are trying to print from Thornden Cloud it most likely means that your printer is not supported by the Remote Desktop Easy Print driver.

The easiest way to overcome this is to download a copy of the document you wish to print as per the instruction in this document. Once the document is on your local device, you will be able to print as normal to your local printer.

When trying to connect to Thornden Cloud I receive one of the following errors:

Network Error example
  • Check that your LAN/Wireless connection is enabled.
  • See if you are able to browse to other websites such as www.bbc.co.uk
  • If they do not load you may have an internet connectivity issue on your home network.
  • If they do load there may be a fault with the Thornden Cloud servers. Please contact IT Support.